Frequently Asked Questions

DO YOU SERVICE IPODS AND IPHONES?

Unfortunately, no. M.A.C. Solutions is not authorized to provide service to these products.

If you require service for your iPod or iPhone, M.A.C. Solutions reccomends our friends at The Pod Drop.

HOW LONG WILL MY REPAIR TAKE?

M.A.C. Solutions LLC understands that your computer is vital to your productivity and we make every effort to minimize the time it takes to return your machine to you.

However there are a number of factors which will determine your turnaround time:
• Severity or complexity of the damage or fault.
• Availability of necessary replacement parts.
• Current service traffic in our shop.

We strive to have all repairs completed within 1 business week or less, but please be aware one or more of the above factors can extend that time.

If your repair is particularly time sensitive. Priority service is available for an addional cost.

WILL YOU COME TO OUR HOME / OFFICE?

Absolutely! M.A.C. Solutions is fully equipped to handle onsite service in any situation.

ARE YOU HIRING?

M.A.C. Solutions currently has all the staff we require and we are not hiring at the current time.
Should the need arise, we will make a post in our news section

DO I NEED TO MAKE AN APPOINTMENT FOR SERVICE?

Appointments are not necessary. Feel free to drop your machine off with us during our normal business hours.

WHAT IS APPLE CARE?

All Apple computers come with a one year manufacturer's warranty for parts and labor. AppleCare extends that coverage for two additional years (Cost varies by machine). M.A.C. Solutions LLC is authorized by Apple to provide service to equipment with AppleCare coverage.

DO YOU SELL USED OR REFURBISHED EQUIPMENT?

As a used machine becomes available, we will refurbish it and make it available for sale. We will post about available used equipment in our news section.

DO YOU BUY USED OR REFURBISHED EQUIPMENT?

We do not purchase used equipment.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

VISA, MasterCard, Discover, Personal Checks and of course, cash.

We will also accept company purchase orders. (Call for details)

WHO IS MR. SUNSHINE?

When you visit M.A.C. Solutions, you will likely be greeted by our exceptionally friendly "Customer Relations Specialist" Mr. Sunshine (pictured at left).

Mr. Sunshine has been our faithful mascot from day one, greeting each customer with a smile and a purr.